The Fine Print, Kept Human.

About dya.kipa

dya.kipa is a handicraft brand operated by Dya Ya Kripa Private Limited ("we", "us", "our"), based in Kathmandu, Bagmati Province, Nepal. We handcraft and sell deity replicas and devotional frames, and share them through our website and social channels.

By visiting this website, browsing our products, or placing an order with us, you agree to these Terms & Conditions. Please read them before ordering. If you don't agree with any part, we'd ask that you not use the site or place an order.

Our products

Every frame is shaped and finished by hand by local artisans. Because of this, the exact color, texture and finish of the piece you receive may vary slightly from the product photos, and no two pieces are perfectly identical. This is part of what makes a handcrafted piece what it is, and is not treated as a fault.

We describe sizes, materials and finishes as accurately as we can, but small measurement differences (typically within an inch) can occur between pieces of the same design.

Orders & checkout

At present, orders are placed by messaging us on WhatsApp from a product page or through our contact details. We'll confirm the product, price, size and availability with you directly before the order is considered placed.

We're building direct online payment into this website. Once it's live, you'll be able to check out and pay here directly, and we'll update this section to name the payment provider and describe how that checkout works.

An order is only confirmed once we've acknowledged it to you, whether that's over WhatsApp today or through an on-site order confirmation once online checkout is available. We may decline or cancel an order, for example if a piece turns out to be unavailable, and if that happens after payment, we'll work with you on a refund.

Pricing & payment

Prices are listed in Nepalese Rupees (NPR) and may change from time to time without prior notice. The price we confirm with you at the time of order is the price that applies to that order.

Until online payment is available, payment is arranged directly with our team over WhatsApp, using whichever method we share with you at that time (for example bank transfer or a digital wallet). Once direct online payment launches on the site, accepted payment methods and any related payment-provider terms will be listed here.

Shipping & delivery

Within Nepal, we arrange delivery directly to the address you provide. For international orders, we ship through third-party logistics and courier partners.

• Delivery timelines we share are estimates, and can be affected by your location, the courier, and customs processing for international orders.
• For international deliveries, any customs duties, import taxes or clearance fees charged in your country are your responsibility.
• Once a package is handed to our delivery partner or courier, risk of loss or damage in transit passes to that carrier, though we'll always help you pursue a claim.

Please make sure your delivery address and contact number are correct when you place an order. We aren't responsible for delays or non-delivery caused by incorrect details.

Returns, damage & exchanges

Because each piece is handmade to order or from limited stock, we generally don't offer returns for a simple change of mind. Small natural variations described above are not grounds for a return.

If your piece arrives visibly damaged or clearly not what you ordered, message us on WhatsApp with photos as soon as you can after delivery, and we'll sort out a repair, replacement or refund on a case-by-case basis.

TODO: set and publish a specific damage-report window (for example, "within 48 hours of delivery") once you've decided on one.

Content & ownership

The photos, designs, text and branding on this site belong to Dya Ya Kripa Private Limited, unless we've said otherwise. You're welcome to share our product photos with a credit back to us; please don't reuse them commercially, or reproduce our designs, without asking us first.

Using this website

• Use the site for genuine browsing and ordering, not to disrupt it or attempt unauthorized access.
• Give us accurate information when you order or contact us, so we can actually deliver to you.
• Don't copy, scrape or resell content from this site without our permission.

Liability

We take care in how we describe and package our products, but we can't guarantee the site will always be error-free or available. To the extent the law allows, our liability for any issue with an order is limited to the value of that order.

Changes to these terms

As we introduce online payment and grow the way we operate, these Terms will need to change with us. We'll update this page when that happens and update the date below, so please check back occasionally.

Governing law

These Terms are governed by the laws of Nepal, and any dispute will be subject to the courts of Kathmandu, Nepal.

Contact us

Questions about an order or these Terms? Reach us at dyakipa@gmail.com or +977 9808153904.